Positive Behaviour Support

Positive Behaviour Support (PBS) is an evidence-based, person-centred approach designed to understand why behaviours of concern occur — and what can be done to support change in a way that improves quality of life. At Billy Cart Behaviour, we believe that all behaviour has meaning. That’s why we take a proactive, preventative, and collaborative approach, working closely with the person, their environment, and their support network to identify strategies that reduce stress, teach new skills, and build up what’s already going well.

PBS isn’t a quick fix. It’s a respectful, thoughtful process that helps individuals feel safe, supported, and empowered to thrive. And yes — we aim to make it as fun and engaging as possible, because support should feel good.

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THE BILLY CART DIFFERENCE

OUR PBS APPROACH IS PROACTIVE

We look at the big picture — everything in a person’s environment and support system that might be adding stress or triggering behaviours of concern. Then, we make practical recommendations to reduce that stress and build a more supportive, comfortable environment where the person feels safe, understood, and less likely to rely on those behaviours.

What to Expect

We’re with you for the whole journey — from understanding the “why” behind behaviours, to building strategies that actually work in real life. Here’s how we roll:

Assessment

We gather a full picture by:

Chatting with key people in your life (family, support workers, teachers, etc.)
Observing and interacting with you in your natural environments
Reviewing any relevant reports, data, and incident notes
Clarifying which behaviours we’re focusing on and why they might be happening

Implementation

Train family and staff in how to use the plan effectively
Provide ongoing support, coaching, skill development sessions and review.
Collect data together (we’ll help make this easy and accessible for you!)
Adjust the plan as needed to reflect growth, changes, or new goals

Plan Writing

Identify the reasons behind the behaviours
Develop proactive strategies and outline skills to be taught
Assess any restrictive practices and include safer alternatives
Put it all together in a clear, tailored Behaviour Support Plan
(Interim plans are typically completed within 30 days; comprehensive plans within 6 months)

Restrictive Practices

We only recommend restrictive practices if absolutely necessary for safety and in line with NDIS Quality and Safeguards Commission requirements.
We’ll always aim for the least restrictive, most respectful approach.

Data Drives Quality

PBS plans are based on real-world information. We’ll support you to collect data that’s realistic and meaningful — and adapt our tools to fit your needs. It’s how we know what’s working and where to tweak.